At r5autotech.co.uk, we strive to provide high-quality car parts and excellent customer service. We understand that sometimes you may need to return an item, so we have outlined our Refund and Returns Policy below to help guide you through the process.

1. Returns

To be eligible for a return, the following conditions must be met:

  • Return Period: You may return any product within 30 days of receiving your order.
  • Condition of Item: Items must be in their original, unused condition with all tags, labels, and packaging intact.
  • Proof of Purchase: A valid proof of purchase, such as a receipt or order confirmation, is required to complete the return process.

Please note that items customized or modified at your request cannot be returned unless they are faulty or damaged upon delivery.

2. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed within [5-10] business days. It will be credited to your original payment method.
  • Partial Refunds: In some cases, a partial refund may be granted if the returned item shows signs of use, missing packaging, or other non-original conditions.
  • Shipping Costs: Original shipping costs are non-refundable. If a return is due to an error on our part (e.g., wrong item shipped), we will cover the return shipping costs.

3. Exchanges

If you need to exchange an item for the same product (for instance, due to incorrect size or fit), please contact us at sales@r5autotech.co.uk. We will process your exchange, subject to availability, and provide instructions on returning your item.

4. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving the product.

  • Proof of Damage: To expedite the process, please email us photos of the damage or defect along with your order details.
  • Replacement or Refund: Once we verify the issue, we will arrange for a replacement or provide a full refund, including shipping costs.

5. Non-Returnable Items

Certain items are non-returnable due to their nature. These include:

  • Customized parts made to order
  • Items explicitly marked as non-returnable
  • Clearance or final sale items

6. How to Initiate a Return

To start a return, please email sales@r5autotech.co.uk or call us at 0161248 9651. Provide your order number, a brief description of the reason for return, and any relevant photos if applicable. We will provide further instructions, including the return shipping address.

Return Address:
Unit 9c, Hemmons Road Industrial Estate,
Levenshulme, Manchester M12 5ST, United Kingdom

7. Contact Us

If you have any questions about our Refund and Returns Policy, don’t hesitate to get in touch with us: